Service 03
Sales and operational support
Flexible service built around your in-house capabilities and existing tools.
The problem
Small issues quietly cost big sales.
A suppressed listing, a broken variation, a stalled inbound shipment, a case nobody followed up on. None of it makes the strategy deck, and all of it limits what the strategy can deliver. Most in-house teams don't have the hours to catch it every week.
What we cover
The work that keeps sales flowing.
Day-to-day operations
Vendor and Seller Central monitoring, cases, notifications and Andon Cord resolution, tracked to an owner and a date.
In-stock and inventory
Inbound issues, inventory movement and forecasting inputs, so your best sellers stay available.
Digital shelf and item health
Regular store walks and content scrubs: titles, images, ratings, best seller rank and suppressed items.
Variations
Parent/child structures cleaned up so shoppers can find every size, flavor and pack, and so ads point to the right page.
Subscribe & Save and retention
Enrolment, discount tiers and subscriber tracking, used as a repeat-purchase lever rather than a default setting.
Promotions and placements
Deals, coupons and merchandising placements planned months ahead around the calendar, with pricing, inventory and pages lined up before launch, then measured to sharpen the next one.
Launches
New items set up correctly and tracked through their first 30, 60 and 90 days.
Fees, returns and cancellations
Fee changes, returns and cancellation rates watched weekly, with costs flagged before they eat margin.
Case work and negotiations
Marketplace support cases, account manager calls and vendor negotiations handled by people who've sat on both sides.
The strategic layer
Execution that keeps you running. Strategy that keeps you growing.
On top of the day-to-day work, we look ahead: where your category is going, where your growth will come from, and what to try next.
- 1
Competitive analysis
Who is gaining share, on which items, and why: pricing, content, reviews and promotions.
- 2
Market and category trends
Demand and share movements read from historical data, not a single bad day.
- 3
Testing strategy
Structured tests on content, pricing, promotions and Subscribe & Save, with clear success measures.
- 4
Recommendations
Prioritized next steps based on business impact, brought to you before you have to ask.
What you get
Reporting that leads to action.
- 01
Daily store walk
We check your listings in detail every day, by hand, rather than relying on automated reports that miss things. That's how your catalog stays healthy.
- 02
Weekly scorecard
Sales, availability, ratings, rank and open issues in one view, automated where it can be.
- 03
Issue log
A single list of open problems, their business impact, who owns them and what happens next.
- 04
Recurring reports
Fees, returns, cancellations and Subscribe & Save, delivered on a set day so nobody has to chase them.
- 05
Ad hoc analysis
Answers to the questions that come up: a fee change, a sudden drop in sales, a product transition.
How we work
An extension of your team, not an outsourced layer.
You own the strategy
You set priorities and make the final calls. We bring the inputs, recommendations and execution.
Clear swim lanes
We agree upfront who owns what, so nothing falls between your team and ours.
Senior operators
Everyone on your account brings robust experience. No one is learning on your business.
Scoped to your gaps
Start with two or three areas and build from there, on month-to-month terms.